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Natasha B
1 reviews | Active since Dec 2014
16 May 2022, 09:37
insurance and rude employees
i have getting calls from TFG no stop to pay an account that im not liable for ....i had laptop insurance and the laptop was ****** then i reported it they paid claim bought another phone and have insurance on that too. Now im liable to pay both insurances and this caused me to go into arrears ...how is this possible how does one get paid out for a ****** phone and still have to pay even though TFG paid out...please can someone explain the logic behind this and ontop of it the rude client services employees that has not way of speaking to people is utter disrespect!
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Replies (3)
TFG's replyOfficial
16 May 2022, 10:03Dear Natasha Birch
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply16 May 2022, 10:03
Official
Dear Natasha Birch
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
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Natasha B's updateReviewer Update
19 May 2022, 09:23Im still waiting for someone to get back to me , thus far in the past 3 days I had about 10 people call me with regards to arrears but never feedbach
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Natasha B's update19 May 2022, 09:23
Reviewer Update
Im still waiting for someone to get back to me , thus far in the past 3 days I had about 10 people call me with regards to arrears but never feedbach
NB
Natasha B's updateReviewer Update
19 May 2022, 09:24feedback
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Natasha B's update19 May 2022, 09:24
Reviewer Update
feedback