Insurance

I claimed insurance for the phone last year and I bought a new phone which is insured as well. I was advised to take up new insurance as the previous one will fall off. I realized in April that instead of being charged yo two phones, I'm actually been charged for 3 phones that means I'm still paying for the lost device and the 2 new ones.

I have sent the customer service my docs and statement and got a response are 3 weeks but I understood by those because it the lockdown. I call 18th and 19th of May but being moved from pillar to post. They gave me this email to forward my docs but the email doesn't exist *** co it comes back as undelivered. I lost my phone in July so I have paying from July 2019 to date R86 insurance for a device I no longer have.