Insurance

We purchased a laptop with Insurance from the HI Store in Canal Walk. purchase and everything went well, until a nightmare laptop my father was ******. We then app**** for the claim yet found out that the incorrect insurance was load. Instead of laptop insurance being issued mobile insurance was then load. Now as a customer we only requested the simple thing and now a year later we are still having to battle to get the replacement being mobile handset. Explaining to Zacharia Moihale that due to this incompetence which has transpired we then got my Dad another laptop and as per his role being the Assessor in TFG advised we should go to store speak to management advising if there is a problem they should speak to him. As per Zacharia Mohale on call sometime October 2020 advised we should then go back to the Parow store as Voucher was sent there. Only to discover store closed for renovations, later instructed that voucher was sent to Canal Walk. Been from pillar to post and now Zacharia Mohale claims he did not say so and TFG staff say that we need to take a laptop when in actual fact new one was purchased when Zach said we can get a phone Zacharia Mohale or Management within TFG has resolved this matter.

I wont even give them a star as firstly give *** customer service. Not honest in business Not Honest by word.