TN
Tsholofelo N
1 reviews | Active since Nov 2010
08 Aug 2021, 11:32
Insulting online shopping experience
I have been a client for years and the online shopping service is insulting to say the least. They pride themselves with being leaders in the industry for online shopping while treating us customers who prefer to shop online as a dumping ground for their defective, previously worn items. They offer products and we pay for then so why do they treat customers like we are lucky to receive items from their stores? I ordered items which were never delivered and I had to be the one to reach out to them to short of beg for a refund on these items. Clean up your act TFG!
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TFG's replyOfficial
10 Aug 2021, 10:10Good day Tsholofelo Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply10 Aug 2021, 10:10
Official
Good day Tsholofelo Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team