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Ntombikayise N
1 reviews | Active since Oct 2021
22 Oct 2021, 13:41
Instore poor customer service
Poor customer service I experienced in store, not only did the consultant drag her feet to assist my mother and I, upon requesting she checks a different mall for the size, she rep**** I should just go there and check myself. I was so angry we just walked out
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TFG's replyOfficial
22 Oct 2021, 15:01 Good day Ntombikayise We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply22 Oct 2021, 15:01
Official
Good day Ntombikayise We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,