BR
Benita R
1 reviews | Active since Dec 2014
19 May 2020, 13:07
Inept Customer Support: Online Shopping
Ref: Re: *** Ordered an Instant Pot online from @Home paying with my TFG account. Received two contradictory emails one saying order was processed and another saying that it had not been processed. Sent email requesting clarification. Eventually received a reply, 6 days later, from a person called Agnes Heunis providing advice about how to purchase items from Totalsports i.e. her response had nothing to do with my query!! Sent her an email indicating this and have received no response to that email. Please could someone from @Home advise if my Instant Pot is going to be delivered?
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Benita R's updateReviewer Update
21 May 2020, 16:47Two days after logging this complaint TFG haven't even bothered to acknowledge it. Parlous!!
BR
Benita R's update21 May 2020, 16:47
Reviewer Update
Two days after logging this complaint TFG haven't even bothered to acknowledge it. Parlous!!
TFG's replyOfficial
28 Aug 2020, 12:25Dear Benita
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply28 Aug 2020, 12:25
Official
Dear Benita
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team