Incorrect payment deducted from account

<p>Went to SODA store in Canalwalk on Sunday 05/03 @ 13h00 the afternoon , and wante to make my monthly installment. My normal instalment is +- R700.00 and I advised the cashier to deduct R1000.00. The cashier made a mistake and deducted R3000.00 from my account. To my surprise the lady in charged did not know how to reverse the R3000,00 and advised me to come back to the store .I called the Foschini group heaoffice this morning and were told that the manager had to complete a refund form and send through to headoffice. received a call from the assistant at the store and she was still unsure as how to go about to return my money but advised that I would only receive my money back +_ 7 - 10 days.My bank already confirmed that R3000,00 went off my account and Foschini's bank needs to transfer my money back into my account.. I spoke to the manager at Soda @ 9 0 clock this morning, who promised to fix the issue and forward the form that needs to be completed.Up until now I did not receive anything. This service is pathetic and I'm being send from pillar to post. The staff at site have no idea how the Foschini groups processes works, in the meantime I need to go and borrow and beg to get me through the month travelling to and from work. I know it's a mistake and we all make mistakes , but rectify my issue please and refund my money as soon as possible.</p>