SS
Sasha S
1 reviews | Active since Dec 2021
30 Nov 2022, 23:13
INCORRECT ITEMS IN ORDER, PATHETIC
TFG is becoming absolutely pathetic. Poor customer services when you walk into stores and to avoid that one would them buy online. But no, you manage to send me the incorrect items and incorrect sizes to what I ordered. Markhams Southgate despatched my order. Some of the items were on special for Black Friday and I doubt TFG will do anything to remotely compensate for this. Because if I return these orders and exchange them (if I find the items) them I will be expected to pay the original price. I am fed up with TFG.
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TFG's replyOfficial
01 Dec 2022, 10:35Good day Sasha Simons
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply01 Dec 2022, 10:35
Official
Good day Sasha Simons
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team