JM
Jolikazi M
1 reviews | Active since Oct 2021
17 Nov 2022, 08:59
Incorrect Information
I went to print my card on the 16th November, when I signed the documents I was offered R6000 credit andt then I was advised to transact so I can check if my card is working and indeed for the first time it did not work and a store consultant called customer services, it worked after however I had less than R1500 credit. Please make it make sense. *** is my ID number. Please contact me via email @ ***
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Replies (3)
TFG's replyOfficial
17 Nov 2022, 09:07 Dear Jolikazi
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply17 Nov 2022, 09:07
Official
Dear Jolikazi
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
JM
Jolikazi M's updateReviewer Update
17 Nov 2022, 09:31I just recieved an email that the ticket that was logged has been resolved? HOW? I havent spokken to anyone nor recieved any form of feedback.
Dear TFG Customer,Thank you for contacting TFG Customer Services.Your request with reference number CS-*** logged on 17-Nov-2022 has been resolved, relating to:Customer Services feedback / requestKind regards,TFG Customer Services
Dear TFG Customer,Thank you for contacting TFG Customer Services.Your request with reference number CS-*** logged on 17-Nov-2022 has been resolved, relating to:Customer Services feedback / requestKind regards,TFG Customer Services
JM
Jolikazi M's update17 Nov 2022, 09:31
Reviewer Update
I just recieved an email that the ticket that was logged has been resolved? HOW? I havent spokken to anyone nor recieved any form of feedback.
Dear TFG Customer,Thank you for contacting TFG Customer Services.Your request with reference number CS-*** logged on 17-Nov-2022 has been resolved, relating to:Customer Services feedback / requestKind regards,TFG Customer Services
Dear TFG Customer,Thank you for contacting TFG Customer Services.Your request with reference number CS-*** logged on 17-Nov-2022 has been resolved, relating to:Customer Services feedback / requestKind regards,TFG Customer Services
JM
Jolikazi M's updateReviewer Update
17 Nov 2022, 10:22I just missed your call. Please contact me @12h30 as I can not attend to calls right now
JM
Jolikazi M's update17 Nov 2022, 10:22
Reviewer Update
I just missed your call. Please contact me @12h30 as I can not attend to calls right now