incorrect debit order date for 3rd time! Leaving me in over draft - also not statements

Item: TFG
Rating: 1

Hi, this is the 3rd time TFG has debited my account on the wrong date, Ive changed the date 3 times as per your request, ive gone into the stores and filed the application ect THREE TIMES! I work on a budget monthly and every time you debit my account on the incorrect dates it leaves my account in a overdraft. This is unacceptable, I am a paying customer, how hard is it to change the date of a debit order? Its very inconvenient for me to having to go into the store to fill out the application and copy my ID monthly for you to do your damn jobs! Every time I go to the stores they dont even have the forms I need to fill out, they need to call first then wait for a email then print it etc. This takes up to an hour every time, this is 3 hours of my time which is already limited wasted. You are messing with my budget and my time this is completely and utterly unprofessional and unacceptable behavior. Please refund my account as you have now left me without funds for the rest of the month. How are you going to fix this or must I go in for a fourth time? Or better, close my account with your group that cant be trusted to action a simple task such as changing a debit order date. I filed it at N1 City. - THE most *********** group of people I have ever dealt with. Call me and sort this out ASAP or ill be arranging with my bank to reverse. I requested the date for the 2th of each month, not the 16th. CARD NO: 627 ********** 4 89423 Also, I dont receive statements from the group, not via the post or email. I would like to get my statements by mail please - this too is unacceptable. You take the funds without a statement? I cant even follow up regarding what is going on regarding the statement.

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