MK
Minda K
1 reviews | Active since Dec 2021
29 Dec 2021, 16:23
Incorrect clothes, now it's my problem!
Highly disappointed in Fochini. TFG what poor service from your Online store. First you close Donna Claire stores and now we have to be faced with deliveries in incorrect sizes with no option for you to fix your mistake and give me the correct clothes!! How does it make sense to send me a M legging if I wear a 2XL???? Called the call center, it's now my problem to go get a refund in store... (I still won't have the correct clothing items).
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Replies (2)
TFG's replyOfficial
29 Dec 2021, 17:32Dear Minda
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Tea
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Tea
Best regards,
TFG's reply29 Dec 2021, 17:32
Official
Dear Minda
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Tea
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Tea
Best regards,
MK
Minda K's updateReviewer Update
29 Dec 2021, 17:38Hi TFG team,
I will be awaiting your feedback. As a plus size person, my options are already limited (such experiences are quite disappointing).
I would love to be able to change my review for the better and would also like to continue shopping with your stores if this can be resolved.
Regards
I will be awaiting your feedback. As a plus size person, my options are already limited (such experiences are quite disappointing).
I would love to be able to change my review for the better and would also like to continue shopping with your stores if this can be resolved.
Regards
MK
Minda K's update29 Dec 2021, 17:38
Reviewer Update
Hi TFG team,
I will be awaiting your feedback. As a plus size person, my options are already limited (such experiences are quite disappointing).
I would love to be able to change my review for the better and would also like to continue shopping with your stores if this can be resolved.
Regards
I will be awaiting your feedback. As a plus size person, my options are already limited (such experiences are quite disappointing).
I would love to be able to change my review for the better and would also like to continue shopping with your stores if this can be resolved.
Regards