Incorrect Balances

I am yet again proven by TFG that they do not take care of their customers.

On the 30th of April my mother made a pay of 410 the latest balance on that statement was R129.68

On the 4th of April we made a payment of R410 and the latest balance R451.29?????

We received an sms today that latest balance is R618??????? I need to know that happened and who will be taking accountability for this. I need this to be rectified as we did not budget for this amount.

all receipts dating back to December 2023 paid at the same store are . Mellissa the manager said that store was offline they were not supposed to take payments. so that means every other month when i go to make payments they are off line?????theee worst retail group please stop opening accounts at TFG. now they are blaming the store ..no accountability what so ever