NS
Ntombi S
1 reviews | Active since Jan 2021
13 Jan 2021, 12:16
Incomplete Order : Worst Customer Service from TFG
On the 23th of Nov 2020 i have made an online order for five pair of sneaker,on the 5th of Dec i received 3 pairs out of those five,two pairs are still outstanding.I have been calling them since Dec,have been going back and forth to the delivery point to no avail.Even when i make a call to TFG online no is keen to assist regarding the matter.All i need is my refund since i have make a payment of 5 pairs but only received two pairs.
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TFG's replyOfficial
15 Jan 2021, 08:16Dear Ntombi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply15 Jan 2021, 08:16
Official
Dear Ntombi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team