Incomplete applications

In Oct 2020 I submitted an application to increase my limit via the store at Alberton City. I was informed that it will take a week. According to the call center when I inquire, it take 2 to 3 days and that they could not obtain my application on the system. The lady said that it could be that they are behind schedule. She also advised that I should stop pestering the call center and wait for an sms. The 11th of November Felicity October advised that there is no application found on the system, she sent me a blank application to complete. The application was completed and sent the same day to CSHighValue. Follow ups were restricted as I was previously advised not to pester the call center and to wait for my sms. On the 12th of Jan I followed up again via email, and were told by Kyle Smith that my application was declined due to the expenses on my application were not completed. He attached the application again and advised that I should email it to CSHighValue. Which I have done. Followed up again on Monday 25/01 and was informed the following by Gailene Mostert: Please be advised that your application for the Credit Limit Increase has been declined due to an incomplete application. The Question remain; Did they get my application sent 14 Jan or is everyone only responding to the feedback on the application sent in Nov 2020?????? Can someone form your company contact me and advise me on how to complete the application, There is only one way and it seem that I am getting it wrong. I attached my pay slips and bank statements. WHAT MORE DO I NEED TO COMPLETE? It would seem that it is easier to say no than to assist a client. Why should anyone go the extra mile. Everybody these days only go to work to earn a salary and thats that ... no putting the in extra effort...