*********** staff member

On the 12 August 2022 I placed an online order for 2 items one from foschini and the other from exact. I then got an order number P*** for both items a day or so later I received an email about the order update and upon reading through I noticed that the order will be split into two. I then received an email on 16 Aug saying the order is ready I decided to wait for the second parcel so that I can collect both instead of spending fuel going twice to the store. The second parcel arrived on the 18 Aug and I went on the 19 to collect both. I was assisted by Thanda who only gave me one parcel and informed him about the second but he said it has been returned because I didn't collect within 9 days or something I told him that its only 2 days but he said it's gone Pargo will credit it to the account holder. After arriving home I went through my emails to check for dates and I called Thanda to tell him that it doesn't add because from the time I placed the order until pickup it's less than 5 days but he insisted that the parcel is gone. Few minutes later he then called me and said I must come back and collect the parcel I asked him how will I collect when he told me that it's gone and he told me that he had to verify with Pargo if I should be given and he couldn't give me earlier because he was 'told ' that the parcel will be credited. I feel like I wasn't treated properly.