*********** staff

Good day,

I would like to kindly bring to your attention when visiting the FIX store in Canal walk on 1 January 2022 I had the worst experience ever!

I arrived at the store at about 6.40 pm and I wanted to return an item when a very unfriendly store assistant asked me "where did I purchase the item, was it from this store?" I rep**** and asked how is that relevant and why is she asking me that?

She then stated that well I am unable to a refund as our refund system is offline. I said to her how can that be if you are able to do purchases? She said sorry only the refund system is off and lay byes.

I asked her to call the call centre to report it, she told me they won't be able to help as they might be closed and that I should rather visit the store the next day.

It was clear that she was lying to me because the store was about to close and she did not want to process any refunds and the fact that she asked which store did I purchase the pants from...

I asked her name and this was the name she gave ' Zikhona Dasheka' at this point she could have told me her name was anything.

I do hope that you will investigate the matter.

Thanks Best regards Sarah