bM
bongi M
1 reviews | Active since Aug 2016
14 Jul 2021, 09:15
*********** online store
I bought a device online, everything successfully went through, this morning I woke up to a email saying they do not have any stock, this after my son started counting down days till he gets it. I further checked on the website and saw a few stores had stock. I drove to 2 of the stores and there was no stock. This is really disappointing and unprofessional.
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TFG's replyOfficial
14 Jul 2021, 14:58Good day Bongi Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Jul 2021, 14:58
Official
Good day Bongi Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team