*********** online service

On 02 August I bought and paid for sneakers, and I immediately saw that we choose a wrong store for delivery. The following day I called to inform them of the mistake and you will think that TFG will call their delivery company to change the address, that does not happen I get notification the delivery will be made to Kimberley , I again called to tell them I am in Johannesburg and please change the address , I continue to call everyday and every single day I speak to a different agent who promises to change the delivery store and that never happens , I eventually get notification that my order has been delivered to Kimberley !!! At this point I am forced to cancel the order cause clearly those sneakers are never going to get to me. Now I wait for my credit … I have called, I have sent emails your website is not user friendly You know it will be easier if your website let us change and cancel orders. Your online service department and customer service is very disappointing, and your agents have no idea what they are doing .