*********** Online Personnel

November 2020 i bought a Fitbit Versa 2 online during a Black Friday promotion, and this past week, the watch copper broke. I reported this to *** and they advised me to take the watch to my nearest Totalsports, even though i bought the watch online and felt that they should have organized for a courier to collect the watch, i agreed cause i have a few stores close by. I went to 3 of their Totalsports stores, and none of them could assist because apparently not all stores have gadgets, particularly Fitbit watches therefore in my area, only 2 stores can assist me. I found it disgusting that their online people didn't know that only selected stores could assist. I wasted my time and petrol, which mind you is very expensive in South Africa. I sent another complaint after this ordeal, and i still haven't heard for them. Talk about ***********, now i have to pay for a watch i am not using. All they had to do was to collect my watch and fix my straps, but this seems like too much of a mission for them