Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

12 Dec 2021, 16:45

*********** forensic department

To whom it may concern

I'm writing with great concern about incompetence within the forensic department with regards to the handling of my dispute by the department about ********** transactions made on my account. On 15 October 2021 i received a call from the department informing me about ********** transactions on my account, i opened a case with the SAPS. On 16 October 2021 i obtained a dispute form from the American Swiss. On 19 October 2021 i scanned all the documents and forwarded them to the provided email

i was informed that the investigation will take 4-6 weeks and to date more than 6 weeks have transpired and i have received no correspondence from this department. please note that this has impacted my credit score and I'm also unable to utilise the account facility. i have remained a loyal and disciplined customer of the company and really do not appreciate the incompetency in dealing with such incidents.

0
Replies (2)
TFG
TFG's reply13 Dec 2021, 07:26
Official
 Good day Tshepo We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team
TFG
TFG's reply13 Dec 2021, 09:21
Official
Good day  Tshepo  Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team