*********** Call Centre Operations

<p>I submitted my Credit Increase Application form at Fourways Mall Markhams and apparently after following up with agent my docs were not received from branch. I then resubmitted them, I called 2 days later to follow up and one of the agents said they don't have the docs. I resubmitted again the same day and called again the next day the one agent said she got the docs and will send them for evalution. I called 2 days later to follow up and another agent said no docs have been received. The team leader by the name of Noma Africa is not helpful either. I'm closing my account with this group. </p>