*********** and very unprofessional

<p>Last year on July 25th I purchased a samsung galaxy grand neo cell phone at Markhams Gugulethu Mall; on this account number ********** ********** 61608 on top of that I app**** for insurance and the policy no. ********** . On the 17th of October 2016 I went to the store to report my phone lost, and was told my report has been sent and that I should come and check on progress the following week which I did and was told that nothing cam back and they couldn’t phone because their phones are "not working"and was then given this number ********** 266 and spoke to Mpumie Mptshali Ref 03/11/2016 at 12:43 pm and she told me that she cannot find me on the system and I told her that she must find out from Gugulethu and come back to me via email, which I am still waiting for till today because she promised to come back to me before the end of the day of the 3rd. I went back to the store in Gugulethu and was told that the manager Bongani is not at work I should call the next day, which I did and Bongani said it again that my policy was not captured but will speak to the head office and come back to me and I’m still waiting, it has been a month and 2 weeks since I’ve been waiting.</p> <p> </p> <p>1. I do not understand whose fault it is when my policy has not been captured whereas I have been paying my account every month and do not get statements but only sms's as a reminder for my payment.</p> <p>2. This has been *********** and very unprofessional, and I do not know if this is the way a business should be run. I really need answers.</p>