*********** agents who do not know what they doing

<p>I bought sneakers at sportsence online. I did a payment twice because they said they didnt receive the payment The payment came from my TFG account twice and now my order has been cancelled because they calm payment have not been made. I called since yesterday and i was told not to worry payment have been received i should ignore the email today my order has been cancelled and the money is off my account they have bern giving me a run around telling me the funds Will be reversed back into my account in 5 working days. What a in convinence now i am sitting her without my shoes and my account without any credit. Agents that dont hv the s**** to assist people are taking calls to save service level but unable to assist customer TFG is more concern about there service level then providing good service to the customer i mean i am using my airtime to call everytime. I never received such bad service and such *********** agents in my entire life.</p>