MG
Michelle G
1 reviews | Active since Aug 2017
23 Mar 2021, 12:10
*********** accounts department at TFG
The accounts department at TFG is extremely ***********.
I sent an email last year asking why I was being charged interest on a 6 month interest free account and instructed TFG to ensure that my account is 6 months interest free.
Despite confirming receipt of my email, TFG continued to charge me interest. I emailed them over a month ago and regarding an adjustment for all the interest I was charged as I have proof that I gave an instruction in writing for my account to be 6 months interest free and am still awaiting a response in this regard.
Furthermore, I received my statement a few minutes ago and I was still charged interest.
Truly disappointing service.
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Replies (3)0
Replies (3)
TFG's replyOfficial
23 Mar 2021, 16:53Dear Michelle Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply23 Mar 2021, 16:53
Official
Dear Michelle Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
MG
Michelle G's updateReviewer Update
26 Mar 2021, 11:12Its been 3 days and I have not received any communication from TFG regarding my enquiry except the generic correspondence above.
MG
Michelle G's update26 Mar 2021, 11:12
Reviewer Update
Its been 3 days and I have not received any communication from TFG regarding my enquiry except the generic correspondence above.
MG
Michelle G's updateReviewer Update
30 Mar 2021, 10:45Its now a week and no response from TFG to date, absolutely pathetic service! This is what you can expect from TFG people!
MG
Michelle G's update30 Mar 2021, 10:45
Reviewer Update
Its now a week and no response from TFG to date, absolutely pathetic service! This is what you can expect from TFG people!