aM
alipia M
1 reviews | Active since Oct 2015
17 Dec 2021, 12:09
***********!!
So I laid a complaint about an insurance claim that wasn't communicated etc but after complaining on hello Peter I got an immediate response from TFG only to tell me it's sorted on their side but nothing at American Swiss. Now I can't even get through to their landline and the sms' and emails says do not reply. So nothing was solved!! How pathetic !! If I don't get an answer by today I'm definitely taking this further as I've ran out of patience already. Unhappy client
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
17 Dec 2021, 14:41Good day Alipia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply17 Dec 2021, 14:41
Official
Good day Alipia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team