***********

Today I received an sms notification from TFG thanking me for my purchase at Tygevalley Sportscene, at that particular second I am in bed at my home in Johannesburg. I phone the call center to report the issue, speak to two different people, who never bothered to tell me I need to get an avidavit done before going to the store to dispute the purchase. I drove around like a headless chicken looking for an opened store, which I don't understand why do stores have different trading hours on the websites and to the actual ones. I contact the Store where the purchase happened and spoke to Mzee, who promised to look through the slip to check if the ID number presented was correct, he still has not contacted me back, I am supposed to be happy with a "sorry Mam we understand your frustration" really? Do you actually understand?. I get to a store an hour before it closes and I am told they can't help me because I do not have an avidavit. For me that is pure incompetence, the staff that is supposed to be trained and knowledged does not know their own company's processes. I am so livid because I wasted my time, energy and money trying to resolve this issue. On another note I need to know how did someone purchase with my account when my card is with me and everytime I make a purchase of more than 1500 I get asked to present my ID, how did this person manage to skip that process, and what is TFG doing to protect customers from such *****.