Incompetence with a high grade

<p>I wonder why someone would build a massive company then go out and hire people who have no passion for their jobs or worse ********. How the hell does a customer make a payment three and a half weeks ago and the money has not cleared or rather according to their legal department they cannot see it and yet there is proof of the payment at hand. The CEO of this company must worry if his customer service employees to legal department turn to not know were his money is or has not cleared as they say. If other companies are able to give a settlement letter in 48 hours and a well know company like TFG fails to even give it in a week. I suggest they inform customers when they open accounts that , there is a "punishment period "for late payment </p>