PN
Phindiwe N
1 reviews | Active since Oct 2019
13 Jul 2021, 01:51
Incompetence in handling refund.
Dear Mr CEO Anthony Thunstrom Re: "Your TFG Record CS-337337 [Resolved] Online Shopping feedback / request." I would like to inform you that you have bunch of *********** individuals in your online shopping customer service who deserve a 0 rating. Let me know how this was resolved. The complete refund request received has 2 items and I only want the refund for 1, as a result I cannot complete the request refund process- the system thinks unlike your people I have been dealing with. The feedback from the online team is that my issue was resolved on 24 June 2021. You have my money since April 2020 and after so much effort to recover in vain, and my airtime used fruitlessly, you should refund with interest!
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TFG's replyOfficial
13 Jul 2021, 08:00 Good day Phindiwe We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply13 Jul 2021, 08:00
Official
Good day Phindiwe We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team