Incompetence from the Call Centre and Broken Processes

I used my TFC account card twice today. Once, for a big purchase (which went through with no hassles) and the second time, for a R100 purchase which was declined due to me having failed security verification. Upon speaking to the call centre agent after many attempts to get through by both myself and the store assistant, it was clear that the databases used by TFG are hopelessly inaccurate, the staff do not know how to not follow a parrot-like script, people (customers) are actually required to fall in with processes which are hopelessly broken and that customer service is not even an afterthought when it comes to dealing with this group.