INCOMPETENCE AND ERRONEOUS REFUND

I have had the worst experience once more trying to get assistance regarding an incorrect adjustment of order P***.

Your company had me refunded twice in December, I reported this the very moment I realized the error - I was advised the balance would be corrected. Instead of removing the second refund or adjusting the second refund - BOTH AMOUNTS WERE ADJUSTED ONTO MY ACCOUNT BALANCE.

I called in on the 20th and was on the line for almost 20 minutes because of *********** consultants that either dropped the call to make it seem like a system issue or transferred me into the accounts department when my query is related to online.

Can someone please adjust the duplicate adjustment and confirm once this has been done.

And before you send me the credit note for thee first refund please note that I am referring to the erroneous asjustment made on the 15th of Jan 2021 - ONLY ONE AMOUNT WAS TO BE ADDED TO THE BALANCE NOT 2