Incompetence

I paid my balance in full at the end of December and as soon as the payment reflected I called in to close the account to which the consultant informed me would be close by the 13 Jan 25. I was under the assumption that the account was closed only to receive an sms on the 4 Feb telling me I still owed them fees. I called in again and informed the consultant that the account was supposed to be closed and she went ahead and told me it's fees that were added due to their statement dates being from the 12th to the 12th of each month. How on earth can fees be added if the account was supposed to be closed? Anyway she went ahead and told me that the fees would reversed and the account would again be closed on the 12 March. Again I received a sms and a email with a statement telling me that I have arrears on my account. I called them again on 15 March to which they said they'll look into it and call me back. Tell me why I had to call in again on the 21 March because of incesent emails and sms's telling me I stil owe them money? I spoke to a very nice consultant but it's so frustrating because now I'm being told the fees will be reversed and the account will be closed on the 12 April. I feel like this is going to be a never ending cycle and I refuse to pay fees that shouldn't even be there considering I closed the account in January already. How does it take 4 months to close an account? This is honestly one of the worst experiences I've had closing an account with any company and now it's also affecting my ITC because it shows I'm a non payer. You can bet I won't ever open an account with TFG again