1 reviews | Active since Nov 2014
Inclussion of Policies in an Account
My younger brother (Bheki Malaka) who is a student at TVET college, has opened an account at Sportscene Tsakane Ekhureleni. They gave him 500 credit and was told he needs to buy something but thats not the problem. he used the 500 of the credit and he was paying it and he already paid 400.00 on the account and when he tried to buy something on credit yesterday he was told that he doesnt have credit and when he enquired about it he was printed a mini statement with some Legal ins and funeral plan. he didnt take this policies, forgot sake he is not working thats the reason for the 500.00 credit so now he end up having 100.00 monthly payments without using the credit thats not right. You can't put policies on students knowing they are not working they are studying so now he cant even buy himself a tshirt. Please just refund him his money and cancell this policies please, how does one join a policy without a copy of the policy.
We thank you for your review.
Our records show that the account applicant requested to have the Account Benefits, Funeral Plan and Legal Protection Plan activated on the account upon completing his application form.
All applications run through an internal scorecard process, where by information on the application is scored certain points as well as information on ITC Bureau.
We have sent an email addressed to the provided email address with an insurance cancellation form attached. Kindly complete the cancellation form and return to the email address provided on the form to prevent future charges.
Kind regards
TFG Customer Support Team
We thank you for your review.
Our records show that the account applicant requested to have the Account Benefits, Funeral Plan and Legal Protection Plan activated on the account upon completing his application form.
All applications run through an internal scorecard process, where by information on the application is scored certain points as well as information on ITC Bureau.
We have sent an email addressed to the provided email address with an insurance cancellation form attached. Kindly complete the cancellation form and return to the email address provided on the form to prevent future charges.
Kind regards
TFG Customer Support Team
Good day Simon Malaka
Thank you for your response.
We have sent you email with his Application summary attached.
We confirm that the insurances has been cancelled to prevent further charges to his account.
As a once off concession, the premiums already charged to the account has been reversed and these credits will reflect on his next statement.
Kind regards
TFG Customer Support Team
Good day Simon Malaka
Thank you for your response.
We have sent you email with his Application summary attached.
We confirm that the insurances has been cancelled to prevent further charges to his account.
As a once off concession, the premiums already charged to the account has been reversed and these credits will reflect on his next statement.
Kind regards
TFG Customer Support Team