1 reviews | Active since Apr 2013
Inappropriate and rude staff
I have had the worse shopping experience ever at the @Home Livingspace store in Somerset West on 19/01/19. Instore there is an adverti*****t for a white Delta Barstool which is on sale for less 30%. I wanted to purchase two chairs. The salesperson in that section then told me that this price was just for that particular chair and I could only get that one at the sale price. I then told him that the advert does not state that the sale price is just for the one stool. The sticker also states while stocks last. So it made no sense that the price was only for the one chair. I then spoke to the floor manager on duty, called Cheryl. She was very helpful and professional and offered me the two chairs at the sale price for each one. When we wanted to pay the Admin Manager on duty also said that the price was only for one chair. It was however not what she said but how she said it. She was totally inappropriate, unprofessional and just rude to the floor manager. She showed no respect for her colleague and had absolutely no respect for me as a customer. Her attitude was totally unacceptable. I have never been treated like this in any store. She resulted in me cancelling the SMEG mixer and the dustbin I wanted to buy. I am not prepared to spend one cent of my money in that store. This admin manager has no respect, treats customers as if she is doing them a favour and most definitely not the type of person I would allow to work in my business. She has no client contact s****s and I am disgusted by her behaviour and conduct. Needless to say I am done with TFG.
We are so sorry to hear you had a bad experience in our store! This definitely is not what we want to hear, and will be sure to address the issue to ensure this doesn’t happen again. We have passed your details on to the Operations Division, who will escalate this to the Area Manager who will contact you directly.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team
We are so sorry to hear you had a bad experience in our store! This definitely is not what we want to hear, and will be sure to address the issue to ensure this doesn’t happen again. We have passed your details on to the Operations Division, who will escalate this to the Area Manager who will contact you directly.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team
