IN***

On the 6th of August 2025 I logged a claim for my lost cellphone. Dealing with this company and Monitor has been a nightmare with *********** staff members. I've dealt with Rea from customer service and Sibusile and Nosi from monitor what a hassle. Sibusile advised me that the policy was canceled and I told him that tfg in error debited my store account which was later rectified I gave him policy numbers I got from tfg and reference on my bank statement and he was adamant it should have changed. He later said that in their side they have old policy and that tfg did not send the updated policy with. Please tfg or monitor refund my money you have been taking of my account since May 2019 if your unable to finalize my claim.# POOR CUSTOMER SERVICE if your thinking of joining them BALEKA