In disbelieve about TFG's service!!!

Is this business even replying on messages? How can such a big company have such bad customer service and rating? If I knew this, I would NEVER have opened an account (which was a pain in itself) - I was just for 10 minutes on the line and was cut off in the middle of the call. I ordered boots the 31st of May and it was added to my account (the amount) - it says dispatched since then - I've mailed in the week without success, two different mails about two different things, no answer. The lady on the phone said my order looks like something is wrong, but she'll have to escalate it and I was waiting for my reference number and then the line just went dead. I'm also subscribed to a magazine which I received once - since my second deduction a month ago, no second magazine. I read about people not receiving their orders, not receiving refunds... after my account has been paid off, I'm closing this account. You can't have NO update after 12 days - I even subscribed to sms updates about my order and nothing... I am in absolute disbelieve! Think I should kiss my boots good-bye!! Very upset!!