Impossible to open an account

I've been trying to open a TFG account for the past 2 weeks. After applying online I received a text notifiying me that my application had been approved and I should pick up my card at my chosen store. I thought this was too good to be true, so I called the @home store in Mall of Africa to confirm. The woman who picked up told me there was no way she could check if everything was in order on her side, but if I got the sms everything would be fine - I should just come through and collect the card. Upon arriving at the counter with the black friday items I wanted to buy, I was told that my application had been declined and I now had to submit additional documents to their ***** department. If the sales woman wasn't so lazy she could have confirmed this over the phone instead of wasting my time with a lie. The next day I called the ***** department and submitted the document they wanted, however I have still not had any progress in opening the account and I get messages almost everyday tellling me that this is a final reminder to submit 3 months bank statements, depite the fact that I have submitted 6 months bank statements twice, and called into customer service to confirm that they have them - which they do.

I can't understand why the communication at T F G is so poor, how they can send out messages stating accounts have been approved when in fact they haven't and why a simple admin task like checking the status of an account is such a mamoth undertaking for their staff.