Im being harassed by Customers Care Agents and Dispute Department is failing me. God Help

<p>My name is Nomsa. On the 25 Nov 2016 I received an sms on my phone with my initial and surname reminding me that I have to pay for account I opened with Totalsport. I'll normally will ignore such sms but for the fact my name and initial was on the sms I call the number on the sms. The agent requested for my ID numbers she confirmed yes I have an account with Totalsport and I owe lot of money. I was shocked and agry I didn't hear the rest she was saying. I told her that I did not open any account with Totalsport. She then advise I have to send my copy of my ID,affidavit and go to the shop to complete the Dispute form. I did that around the 6 December 2017 help by Ayanda at Totalsport Cresta Mall. </p> <p> </p> <p>Few days later I received an sms from Dispute Department confirmin they received documents and they busy with investigation. It will take six weeks to complete. With the festive season also I understood.</p> <p> </p> <p>My questions now is Why am I being called every day, I mean every day by your agents and rudely ask me when am I comming to pay. Pay who? Pay what? I did not open that account. Can't they see on the system that the account is under investigation. Jesus!!!!!</p> <p> </p> <p>Can somebody fix this please my life is a mess already.</p> <p> </p> <p>Nomsa </p> <p> ********** 174 </p> <p> ********** 085085 </p>