BM
Bernet M
1 reviews | Active since Mar 2023
13 Apr 2023, 08:01
Im being ******
Im being ******..i agreed to their data contract which deducted R119 pm from July.i only saw it on the statement last month and never recieved the data.. lodged it with them then they said its resolved.. they wont give me a refund or atleast pay the account instead they added credit worth that amount.. i think im gonna abandon the account.. its clear ive been ******
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TFG's replyOfficial
13 Apr 2023, 08:50Hi there
We have received your message and appreciate the time you took to reach out to us.
As a customer-centric company, we always strive to provide the best possible experience for our customers, and it is disheartening to hear when we fall short on that goal.
We confirm that we have forwarded your concern to our TFG Connect Department for further assistance. The reference number for this request is CS-***. We want to assure you that your concerns are important to us and we will work diligently to resolve your query as efficiently as possible.
Thank you for your patience
We have received your message and appreciate the time you took to reach out to us.
As a customer-centric company, we always strive to provide the best possible experience for our customers, and it is disheartening to hear when we fall short on that goal.
We confirm that we have forwarded your concern to our TFG Connect Department for further assistance. The reference number for this request is CS-***. We want to assure you that your concerns are important to us and we will work diligently to resolve your query as efficiently as possible.
Thank you for your patience
Best regards,
TFG's reply13 Apr 2023, 08:50
Official
Hi there
We have received your message and appreciate the time you took to reach out to us.
As a customer-centric company, we always strive to provide the best possible experience for our customers, and it is disheartening to hear when we fall short on that goal.
We confirm that we have forwarded your concern to our TFG Connect Department for further assistance. The reference number for this request is CS-***. We want to assure you that your concerns are important to us and we will work diligently to resolve your query as efficiently as possible.
Thank you for your patience
We have received your message and appreciate the time you took to reach out to us.
As a customer-centric company, we always strive to provide the best possible experience for our customers, and it is disheartening to hear when we fall short on that goal.
We confirm that we have forwarded your concern to our TFG Connect Department for further assistance. The reference number for this request is CS-***. We want to assure you that your concerns are important to us and we will work diligently to resolve your query as efficiently as possible.
Thank you for your patience
Best regards,