******* complaints handling process

Poorest complaints handling procedure which is against the CPA. Have been trying to get my complaint handled and raised properly for the past 2 years and no proper communication has been made. Complaints are not being escalated properly. Horrible experience with customer service advisors and their managers. So many lies being told. A few of them have been dropping my calls each time I question them about their process. Last person I spoke to called Sizeka dropped the line on me after telling me all the managers are having a meeting and that no one can attend to my escalation. Can’t wait for the Ombudsman to take on this case!!

Don’t bother opening an account with them!