HM
Hope M

1 reviews | Active since Sept 2022

28 Feb 2023, 18:08

If you are thinking of opening a TFG account, save yourself and simply don't.

If there was a zero rating or a dislike thumb, I'd use it. This TFG account want to ruin my life and I am so disappointed with their service since they are a well-known company. I opened the TFG account on 06th of September 2022. I then took some clothes for about R3500 on the same day. Everything was fine and I was paying my installments accordingly. On 28th November 2022, I used the card at Jet to the value of R635 and R150 at RFO and everything was still fine, until I received a statement on December that my outstanding balance had increased and my card was used for purchases at Thavhani mall on the dates that I was not even in Venda. I left Venda on 3rd of December and returned on 23rd of December, but the card was used on 12th, 15th and some date in between when I was not around. I tried contacting them several times and they still didn't help me or resolve my case, so even now am still paying the account for the money I didn't even use. They keep adding interests for nothing, even if you don't skip a month you still pay interest for about R100 per month. That's simply absurd If you wanna open a TFG account, please re-think your decision. Thank you

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Replies (1)
TFG
TFG's reply02 Mar 2023, 08:31
Official
 Good day  Hope 


We’re extremely sorry for the service you have received.

It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. 

Thank you for your patience, you will be receiving your reference number for this query shortly.

Take care and be safe.

Warm regards