IDC Attitude

<p>Today, the 09th of May,2017 around 13h15 receieved a call from tfg head offices, the call centre to be specific it was a collections call from an agent named Thando, who had a bad attitude from the opening of the call as if they were never given training on how to introduce themselves to customer!she rudely asked me when I was paying my account did not even verify if they were speaking to the correct account holder or if I had time to be on the phone with them,having your account in arrears is no fun, its embarrassing enough for an agent to make things worse by being unprofessional and sound as if you owe them the world!!!!what happend to symphathising with customers and putting yourself in customers shoes when i told her about her bad attitude and that i wanted to report her she confidently gave me this ref number ********** 00 as if she knows i would be wasting my time, so i wanna know who trains these people to be this rude to us as regular customers of TFG???!!!</p>