I want my money back tfg online shopping

As a loyal shopper of the tfg group for about 15 years i am disappointed and completely frustrated. Tfg online shopping platform is completely useless as i had issues and they were so unhelpful and they take they own time with a bunch of excuses. Keep in mind my previous order was not delivered and was sent somewhere else it took over 4 months to solve....NOW my recent order on 6th October is still not refunded to me. Iordered a top which arrived 10 days later only to find out it was someone else dress then tfg arranged a pick up with courier till now there is no refund or the correct top sent to me which was supposed to be used for my wedding anniversary photo shoot on 29th October. I had to then spend my money phoning them about 3 to 4 times because they had no interest in calling me to sort the damn mess up. Tfg online shopping gives the most pathetic customer service and just a heads up I WANT MY DAMN MONEY that was not refunded and im sick of hearing your warehouse foes not repky to emails or answer they phone to confirm if my order was wrong. Get off your a $$ go them and sort yourl are just damn lazy.