LM
Linky M
1 reviews | Active since Jul 2021
16 Jul 2021, 09:19
I want clearity on my exact account
My exact account was handed over to DMC & I finished paying but I did not get any proof of payment or letter to show that I finished paying and when I go to the store (golden walk)they tell me it doesn't show on their system what's going on so I must call the number on the card but when I call they tell me I must call DMC & DMC say I must call exact.I don't know what to do anymore if there's still something that I need to pay or what,I just need help.
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TFG's replyOfficial
16 Jul 2021, 09:39Good day Linky
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply16 Jul 2021, 09:39
Official
Good day Linky
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team