I had a bad and a worst customer service experience at Totalsports in Goldfieds Mall Welkom.

I got a bad service at Totalsports Goldfields mall in Welkom, my sister bought me a present on the 07 May 2021 I wanted to do an exchange yesterday. I went to a cashier he asked me where is the slip then I told him I don't have it was a present he requested a card I told him I don't have it my sister bought it I just want to exchange he told me that what if it's a *****, so I asked him can you define a word ***** he said it's a ***** cause i don't have a slip they can't change it. I asked to speak to the manager by the name of Harold he came and said they will assist me then he went in the back said to me they want a card as it's their procedure I asked them I just want to exchange I don't need the refund. I' called TFG headoffice spoke to Eunice was told that what if I bought it on the street how can I buy from the street with the item that shows was bought in their store and has a price tag for Totalsports I have never been so humiliated like that as a customer I ask her can you give your exchange policy for TFG she could not even assist me at all. So I just need assistance about a definition of a ***** cause they wanted my sister's card not the slip so it means TFG they provoking that I can use someone's account without their presence. Harold told me that if my sister come even after three months they can still exchange and they will cross that bridge when we get there.