RK
Ruhan K

1 reviews | Active since Apr 2020

20 Nov 2021, 10:49

I don't want random people's mail!!!

I have never contacted any branch or entity associated with tfg as I'm not interested. Unfortunately it doesn't seem to bother any of the tfg staff I spoke to over the phone that I don't want random persons cards, correspondence and junk mail in my post box as I am not the person you are looking for. I have received no less than 6 cards for this poor one in my mail AFTER I spoke to tfg staff over the phone pleading with them to stop sending me junk mail of someone else. The last person I spoke to today pretty much told me she as a tfg employee can't help me remedy this situation and that I myself need to send emails to your account departments ect. Funny thing is O don't don't the relevant details of the person involved and thusI can't do anything except for telling your people to not send any material to my address anymore as I don't want it and I strongly stated that I don't give anyone permission to send these things to my mail box. It is literally clogging up my mailbox. It shouldn't be my responsibility to take my time to sort out something that I have not requested or frankly has nothing to do with me. How hard can it be when I provide you with my address to communicate with your relevant departments that no material must be send to my address anymore. Your staff is utterly unhelpful and arrogant and I could hear this is not something that they would like to sort out as it will take their time. Maybe I'm not that important to you as I am not a customer and frankly after this experience will deviate from anything to do with tfg. Disgusting protocol if you ask me. This could've been sorted out so easy a long time ago, but now I had to speak to legal representation where I was told to just communicate with you that I don't give any permission for any mail from you in my post box. I did that, but the lady on your side arrogantly stated that that won't do a thing and I will keep on getting these junk mail in my box irregardless of my dissatisfaction. I am trying this one last time, after that no one could say that I didnt offer my time and also no one must be unhappy if this gets taken further. Please please get someone to attend to this situation.

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Replies (1)
TFG
TFG's reply21 Nov 2021, 13:06
Official
 Dear Ruhan  Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. 

This matter will be addressed and resolved with the highest priority.  

The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team