i am angry client , whom she doesnt want to hear anything about TFG insurance

Good Day

My name is Delisile Maseko , i have logged an claim on the 25/09/2019 regards my 2 cellphone insurance , one at foschin and one in american swiss, its so funny that i've went to police station to logged an complain and submitted document to stores. until this day i don't any respond , i've called their 086 number , i've went to shops , all they say Head Office is delaying . i'm angry that shops they follow up but head office doesn't care about their clients , its a month and 1 week i don't have any positive response, what kind of insurance that they don't have clients policy schedules , how do they underwrite without policy number , i'm so depressed that i'm paying for insurance and i get this , we refuse to support house contents insurance . we support our shops at the end we get this. one claim they are waiting from T/P department.