NB
Nobuhle B
1 reviews | Active since Nov 2019
21 Nov 2019, 14:53
How long does a client have to wait just to get a PAID UP LETTER?
I had an account with TFG (Sport Scene) which was handed over to they attorneys called ARA Group 2017, which payment agreements were made between myself and the attorneys and was paid out by 2017-09-09. Rene (ex-employee of ARA group) sent me a proof of paid up letter which I than faxed to TFG(sport scene) which only to find out a year ago that the letter was never received.
Since than I have been up and down calling and emailing both ARA group and TFG to get the proof of paid up letter so I can clear my name but all I get is an "we will send it through" yet I am still waiting. Three months still nothing not even an email reply.
How long does a client have to wait just to get a PAID UP LETTER?
Helpful (0)
Replies (9)0
Replies (9)
TFG's replyOfficial
22 Nov 2019, 10:02Dear Nobuhle Bhengu
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
We have escalated your complaint to our Recoveries team for urgent assistance and will revert back to you as soon as possible.
We have escalated your complaint to our Recoveries team for urgent assistance and will revert back to you as soon as possible.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
TFG's reply22 Nov 2019, 10:02
Official
Dear Nobuhle Bhengu
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
We have escalated your complaint to our Recoveries team for urgent assistance and will revert back to you as soon as possible.
We have escalated your complaint to our Recoveries team for urgent assistance and will revert back to you as soon as possible.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
NB
Nobuhle B's updateReviewer Update
28 Nov 2019, 16:56Hi,
It has been six days and I'm still sitting with no feedback from TFG group.
I just called and once again no one from ARA group or Sport Scene is able to assist me with a proof of paid up letter, even though I have provided proof of payment through email and forwarded old email conversations with the lady (named Rene from ARA group) who was in charge of my account.
I urgently need this sorted before 1st December 2019 please.
It has been six days and I'm still sitting with no feedback from TFG group.
I just called and once again no one from ARA group or Sport Scene is able to assist me with a proof of paid up letter, even though I have provided proof of payment through email and forwarded old email conversations with the lady (named Rene from ARA group) who was in charge of my account.
I urgently need this sorted before 1st December 2019 please.
NB
Nobuhle B's update28 Nov 2019, 16:56
Reviewer Update
Hi,
It has been six days and I'm still sitting with no feedback from TFG group.
I just called and once again no one from ARA group or Sport Scene is able to assist me with a proof of paid up letter, even though I have provided proof of payment through email and forwarded old email conversations with the lady (named Rene from ARA group) who was in charge of my account.
I urgently need this sorted before 1st December 2019 please.
It has been six days and I'm still sitting with no feedback from TFG group.
I just called and once again no one from ARA group or Sport Scene is able to assist me with a proof of paid up letter, even though I have provided proof of payment through email and forwarded old email conversations with the lady (named Rene from ARA group) who was in charge of my account.
I urgently need this sorted before 1st December 2019 please.
TFG's replyOfficial
29 Nov 2019, 11:47Good day Nobuhle Bhengu
Thank you for keeping in touch.
Our Recoveries team has confirmed that they have been in contact with ARA group to request the paid up letter on your behalf and will be in contact with you as soon as feedback has been received .
Kind regards
TFG Customer Support Team
Thank you for keeping in touch.
Our Recoveries team has confirmed that they have been in contact with ARA group to request the paid up letter on your behalf and will be in contact with you as soon as feedback has been received .
Kind regards
TFG Customer Support Team
TFG's reply29 Nov 2019, 11:47
Official
Good day Nobuhle Bhengu
Thank you for keeping in touch.
Our Recoveries team has confirmed that they have been in contact with ARA group to request the paid up letter on your behalf and will be in contact with you as soon as feedback has been received .
Kind regards
TFG Customer Support Team
Thank you for keeping in touch.
Our Recoveries team has confirmed that they have been in contact with ARA group to request the paid up letter on your behalf and will be in contact with you as soon as feedback has been received .
Kind regards
TFG Customer Support Team
NB
Nobuhle B's updateReviewer Update
13 Dec 2019, 10:58Good day
It has been two full weeks now and I still have no feedback as to my above request.
Maybe if TFG tries and example as in to what seem to be the challenge with the above subject because the year is almost over and people are going on leave and I'm still stuck with the same problem for the past 4-6 months.
I am really getting impatient with this issue.
Please urgently assist.
Regards,
Nobuhle
It has been two full weeks now and I still have no feedback as to my above request.
Maybe if TFG tries and example as in to what seem to be the challenge with the above subject because the year is almost over and people are going on leave and I'm still stuck with the same problem for the past 4-6 months.
I am really getting impatient with this issue.
Please urgently assist.
Regards,
Nobuhle
NB
Nobuhle B's update13 Dec 2019, 10:58
Reviewer Update
Good day
It has been two full weeks now and I still have no feedback as to my above request.
Maybe if TFG tries and example as in to what seem to be the challenge with the above subject because the year is almost over and people are going on leave and I'm still stuck with the same problem for the past 4-6 months.
I am really getting impatient with this issue.
Please urgently assist.
Regards,
Nobuhle
It has been two full weeks now and I still have no feedback as to my above request.
Maybe if TFG tries and example as in to what seem to be the challenge with the above subject because the year is almost over and people are going on leave and I'm still stuck with the same problem for the past 4-6 months.
I am really getting impatient with this issue.
Please urgently assist.
Regards,
Nobuhle
TFG's replyOfficial
13 Dec 2019, 11:38Good day Nobuhle Bhengu
Thank you for your review.
We confirm that our Recoveries team is still awaiting feedback from ARA group and have sent an urgent feedback request.
We will revert back to you as soon as we have received the letter and requested the bureau update.
Please accept our sincere apologies for the delay and any inconvenience and frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
TFG's reply13 Dec 2019, 11:38
Official
Good day Nobuhle Bhengu
Thank you for your review.
We confirm that our Recoveries team is still awaiting feedback from ARA group and have sent an urgent feedback request.
We will revert back to you as soon as we have received the letter and requested the bureau update.
Please accept our sincere apologies for the delay and any inconvenience and frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
NB
Nobuhle B's updateReviewer Update
13 Jan 2020, 14:36Hi
Its been Seven weeks and still no result/feedback.
May i have feedback urgently please.
Its been Seven weeks and still no result/feedback.
May i have feedback urgently please.
NB
Nobuhle B's update13 Jan 2020, 14:36
Reviewer Update
Hi
Its been Seven weeks and still no result/feedback.
May i have feedback urgently please.
Its been Seven weeks and still no result/feedback.
May i have feedback urgently please.
NB
TFG's replyOfficial
23 Jan 2020, 10:26Dear Nobuhle
Thank you for allowing us the opportunity to resolve this query.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
TFG's reply23 Jan 2020, 10:26
Official
Dear Nobuhle
Thank you for allowing us the opportunity to resolve this query.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
TFG's replyOfficial
23 Jan 2020, 10:27Dear Nobuhle
Thank you for allowing us the opportunity to resolve this query.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
TFG's reply23 Jan 2020, 10:27
Official
Dear Nobuhle
Thank you for allowing us the opportunity to resolve this query.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team