KT
Khaleel T

1 reviews | Active since May 2012

07 Jan 2021, 08:36

HOW HARD IS IT TO OPEN AN ACCOUNT!!!!

You guys are actually wasting my time.

To get a bank statement for December I must now pay for it or wait to get an interim statement from the bank

I did the application before the 31st December so November should be the most current that is useable in this regard.

You guys are making it really hard to want to do business with you even shop at any of your stores.

Thanks, Khaleel

Sent from my iPhone

On 07 Jan 2021, at 08:19, NewAccountsQueries <***> wrote:

Good day Khaleel

Thank you for your email.

Do you perhaps have a December bank statement that reflects your salary for December?

Regards

New accounts team

From: Khaleel Takay Sent: 06 January 2021 07:57:00 AM To: *** Subject: Re: [0][***]

This is an external email. Please take care when clicking links or opening attachments.

Hi Can someone call me please?

Thanks, Khaleel Sent from my iPhone

On 05 Jan 2021, at 10:58, Khaleel Takay wrote:

Good day I was asked to first send a payslip - I sent for November as i did not yet get a december payslip. I was then asked to send a bank statement to verify my November salary - i did so. I was then asked to send a bank statement for December to verify December salary - I did so. Now i must still send a pay slip for December which i have not yet received? Please check your records for what i have sent. Please advise Thanks. Khaleel On Tue, Jan 5, 2021 at 10:50 AM NewAccountsQueries <***> wrote: Good day Khaleel

Thank you for your email.

Kindly be advised that we require your payslip for the month of December 2020.

Regards

New accounts team

From: Khaleel Takay Sent: 04 January 2021 02:45:00 AM To: *** Subject:

This is an external email. Please take care when clicking links or opening attachments.

Good day, I would like to follow up on the status of my application. Thanks Khaleel

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Replies (2)
TFG
TFG's reply07 Jan 2021, 08:40
Official
Dear Khaleel Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 
KT
Khaleel T's update12 Jan 2021, 07:54
Reviewer Update
Got a message saying this was resolved - Still waiting

From: Customer Services <***>
Date: 08 January 2021 at 14:57:13 SAST
To: Khaleel Takay <***>, CScomplaints <***>, NewAccountsQueries <***>, Customer Services <***>, Ayesha Johaar <***>
Subject: RE: Hellopeter Review RM289329

Good Day Mr Khaleel Thank you for your e-mail. Kindly be advised your complaint has been forwarded to management in the New Accounts Department for urgent assistance. Please note the complaint was logged and referred accordingly. Please allow for some response time. Should you require any further assistance, please do not hesitate to contact us on our e-mail address:*** or via telephone on ***or ***. Kind Regards Eden DeersAdministrator-Customer ServicesFoschini Retail Group (Pty) Ltd