Horrific experience from online Foschini store

Horrific experience with the online shop. Bought two items: one item was communicated as returned (by me), which turns out as not being in stock and I was refunded, other item showed as "Collecting" then being "At Warehouse"; now apparently this item is also out of stock. How on earth do you have an item at the warehouse, waiting to be shipped to me and then all of a sudden, there's no item available? Hmmm... I know, one of the employees must've taken it (it's called *****ing). I have requested to speak to a supervisor, but hey, seems like you don't care enough about your customers to provide a proper explanation; so I have to make my own deduction.

And then I'm barely getting response from you via e-mails. Terrible communication! Do yourself a favour, get rid of your online store manager and employ someone competent.