HORRIBLE SERVICE FROM THE FOSCHINI GROUP

Absolutely horrifying service received from The Foschini Group (TFG).

I have had purchase disputes on my account that were taking place on my account since October 2023. After several calls, cases opened, emails sent, service requests logged, still no feedback and no care whatsoever to help me resolve this. I understand that TFG might not care enough (or at all) about people's credit score and financial status as long as they receive their money.

Earlier this week, I called the forensics department AT TOTALSPORTS BAYSIDE and the lady on the line told me my dispute is 30 days out of policy. So they are basically saying they can't help me even though these disputes on my account are *****ulent and clearly a ******** offence.

I have contacted the ombudsman, NCR (National Credit Regulator) and NCC in regards to this, to ABSOLUTELY no avail.

I am mostly unhappy and absolutely DISGUSTED by TFG and their customer service. At this point I don't care if I get blacklisted because I am so GATVOL and tired of going up and down to resolve something that isn't bringing me anywhere.